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Collab’s Contact Center Software with AI integration offers a cutting-edge Cloud Contact Center solution to more than 600 customers across 70 countries. With over 15 years of experience in delivering Digital Transformation to businesses, Collab has established a strong network of partners. Our software enables omnichannel management of various communication channels such as voice, video, e-mail, instant messaging, and social media, all in a single interface. It is WebRTC-based and can be accessed through any browser. Our software also offers self-service options through IVR and Bots, as well as advanced real-time reporting features. Quality monitoring is made possible with Speech Analytics, while Voice & Screen Recording ensures accurate record-keeping. Additionally, our software offers intelligent routing for efficient call handling.

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