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Cresta

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About Cresta

Cresta AI is an AI-powered customer service tool that enhances customer conversations and improves team performance. It offers various AI-powered solutions, including Cresta Agent Assist, Cresta Director, Cresta Insights, and Cresta Virtual Agent, catering to different team and industry needs. With real-time insights, it drives results, uncovers critical business insights, and increases agent effectiveness and efficiency. Cresta AI also provides AI-enabled coaching that helps transform every agent into a top performer and automates repetitive tasks.

This tool is ideal for various industries and teams, including sales and customer service, retention, and remote teams. It improves efficiency and effectiveness with AI-driven insights and bespoke playbooks, enhances performance management, and automates appropriate use cases. Overall, Cresta AI offers a powerful solution for contact centers seeking to leverage AI technology for increased efficiency, effectiveness, and customer satisfaction.

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