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Hotel Review Replier Viff is an AI tool that generates personalized, courteous, and contextual responses to reviews from hotel guests. It is designed to learn the tone and brand voice of the user and generate responses in a consistent voice. With Viff, hotel staff can respond instantly to reviews, even when they have a hundred other tasks to do. The tool learns the tone and brand voice from the initial inputs, allowing hotel staff to craft accurate responses instantly and respond consistently to all guest reviews. Responding to reviews is essential as 87% of travelers are more likely to book when businesses respond to reviews. Viff helps hotels stand out and instill confidence in travelers researching their next stay, improving their reputation. Our customers have experienced a 5x increase in booking volumes and a 67% improvement in TripAdvisor ranking after just six months of responding consistently to all reviews.

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